Tulsa Management Training | Increasing Referrals
This content was written for The Leadership Initiative.
The net motor score is a system devise recently that measures how effectively your product is wowing your customers. It is a scale of 1 to 10 that measures the overall happiness of Customer after a given transaction. If the customer’s answer is a nine or ten, they can be considered a promoter. If their score is a seven or eight, they are neutral and do not affect her from the promoter score. If they provide a score of six or below, they can be labeled as a tractor. At the tractor is someone who was so just please with their service that they are willing to say negative things about your company to their friends and family. To learn more about Clay and his team, go back to the homepage of www.claystaires.com or call 918-798-0852.
Negative publicity is not a good thing if you are trying to make money. You can calculate your Net Promoter Score by subtracting the percentage of your customers that are detractors from the percentage of customers that are promoters. Knowing this number and how it stacks up against your competition is huge if you want to save money in marketing and focus on wowing your current customers. This is not to say that you can stop spending money on marketing because the top business advisors in the world say that you should be spending 11% of your total budget. Clay Staires runs a Tulsa management training program that can coach up any business owner and guide them along a proven path to success.
How can you wow your customers to get them to give you a 9 or 10 rating? The first place to look is quality control. It is possible that as your business has grown, it has become difficult to pay the same attention to detail that you did in the beginning when it was just you and your buddy working out of his mom’s garage. But if that is not the case, there is a very simple solution: ASK THEM! It is not unreasonable to call your previous customers and ask what score they would give your product or service.
You will need to have this scripted that you can generate repeatable results to most effectively improve your product. If they give an answer of 9 or 10 on the call, politely ask them to leave a Google review with an incentive attached. Google reviews play a large role in moving your business up the rankings on Google, so you should pay particular attention to gathering as many of them as possible. Tulsa management training will teach you the importance of dominating search engine optimization.
If you are not improving, then your competition will overtake you. You always have to be on the prowl if you do not want to become the prey in the business world. Rather than waiting for your competition to attack your weaknesses, go after theirs. There is no better way to play defense than to have a quality offense. That law is applicable in sports and business. Call Clay Staires at 918-798-0852 or go to www.claystaires.com to find out more about The Leadership Initiative and their Tulsa management training program.
Tulsa Management Training | Opportunity Cost
This content was written for The Leadership Initiative.
Entrepreneurs seem to have a pretty fond understanding of the concept that there are only 24 hours in a day. Everyone else in the world does not seem to understand this concept. This means that there are a limited number of things that you can do to accomplish your goals in the fastest amount of time. You have to say no to a lot of things in order to have time to do what is necessary to make your business grow. This is part of effective time management and you have to be the most effective time manager if you want to achieve your goals at the fastest rate possible. Tulsa management training will walk you through the opportunity cost checklist to make sure that you understand where your time is being spent effectively and ineffectively. Call Clay Staires at 918-798-0852 or go to www.claystaires.com to learn more about amazing things that The Leadership Initiative can do for your business.
Steve Jobs once said that you have to pick carefully How you spend your time and that he was prouder of the thousand things that he said no to them and the few things that he said yes to. This means that he was effectively managing his time and creating a culture of innovation that continues to revolutionize the tech industry. Time is your most valuable resource, so you have to make it as effective as you possibly can.
As a business owner an hour of your time is worth more than an hour of your employee’s time. If your employee is struggling with a task, you cannot allow them to interrupt you away from the task at hand. Pay is a scale of employee’s ability to impact the company’s bottom line. Payroll is assigning a value to each person and how much they contribute, so if you were making the most money, your time is the most valuable. You have to treat your time that way and ask yourself if you question about how you were spending it if you want to achieve time and financial freedom that can be accomplished through Tulsa management training.
Clay Staires is incredibly motivational coach, that will stop at nothing to ensure that your business provides you with the financial and time freedom you desire. He is committed to helping set business owners free from the chains of time and money. That is his life mission and he has found a way to exercise that through founding his company The Leadership Initiative. The company works with business owners all over the country to get organized, improve their team, increase or leads, and increase their cash flow.
The possibilities are unlimited when it comes to working with Clay Staires in his Tulsa management training program. Clay has helped his client’s to grow an average 30% each year while helping them get control of their businesses. To find out more about how you can get involved with The Leadership Initiative, go to www.claystaires.com or give the team a call at 918-798-0852. It will be the best decision you have ever made in your life.
